Mar 12, 2025
Job Summary
Reporting to the global director of IT infrastructure, this person will manage the US IT support team, ensuring outstanding first-level technical support and assisting in planning out and building our IT infrastructure.
Key Responsibilities :
Manage and lead the IT support team, assign tasks, provide guidance, and evaluate performance to ensure efficiency in day-to-day IT operations, including equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack.
Ensure end-user service is timely and accurate daily and contribute to improving IT support by actively monitoring and responding to end-user queries.
Establish best practices throughout the entire technical support process.
Ensure the security of the IT infrastructure and data
Identify areas of improvement, and evaluate daily, weekly, and monthly team productivity.
Provide feedback to the appropriate internal teams like...
Bundy Baking Solutions
Urbana, OH, USA