JOB DESCRIPTION The Solutions Consultant is responsible for managing all aspects of a customer's implementation onto a Contact Center as a Service (CCaaS) cloud platform. The Solutions Consultant will work closely with the client to determine customer contact center processes and technical requirements and will then configure the CCaaS (cloud) platform on behalf of the customer and Platform partner. Configuration includes, but is not limited to, conducting kickoff and Discovery sessions with the client, setting up agents, skills, hours of operations, call flows, routing, CRM integrations, and other services on the vendor platform. In addition, the Solutions Consultant is responsible for training the customer and contact center agents on how to use the system typically through virtual sessions. The Solution Consultant will be responsible for managing multiple client implementations at the same time. The Solutions Consultant will: Technical Responsibilities: Complete...