Position Summary The Key Account Analyst is responsible for participating in customer service activity and operations team performance monitoring to ensure adherence to the customers' SOPs and CNW's internal procedures. The primary deliverable is to drive account management efficiencies and on-time billing cycles. The Account Analyst audits, measures, analyzes, and actively communicates shipment data cross-functionally with operations, analytics, strategy, and finance teams.  Essential Duties and Responsibilities Collects and analyzes live shipment data while working closely with customers and internal teams to improve order processing and completion efficiencies. Performs daily audits on live and completed shipments to verify commercial compliance according to customer contracts, other agreements, or ad-hoc quotes to ensure accurate and on-time invoicing.  Has a strong sense of urgency; recognizes situations requiring immediate attention and resolution. Identifies any...

Position Summary The AOG Specialist for our fast-growing Aerospace division facilitates Expedited and Next Flight Out (NFO) shipments via air and domestic transport for the Aerospace industry. This role is responsible for receiving shipping instructions and following customer-specific guidelines in the preparation and transmission of export, import, and domestic transactions. This includes processes from booking through confirmation of shipping. Essential Duties and Responsibilities Accountable for providing 24/7 aircraft on ground (AOG) service level support to Aerospace customers. Communicate with carriers and origin and destination location agents regarding shipment status, special handling, and delivery processes. Monitor and manage shipments until completion. Keep customers appraised to the export/import/and domestic details of transactions in accordance with SOP’s. Ensure accuracy and completeness of documentation. Build relationships with customers, offices,...