Feb 11, 2025
POSITION TITLE : Vice President Communication Center DEPARTMENT : Communication Center CLASSIFICATION: Exempt APPROVED BY : CEO WAGE GRADE: 17 REPORTING RELATIONSHIPS POSITION REPORTS TO: CXO POSITIONS SUPERVISED: QA Manager, CCAM II-III POSITION PURPOSE Responsible for creating, directing and measuring Communication Center strategy and delivery. Ensuring a high-performing Communication Center team, able to address service and sales needs and provide member consultation through multi member service channels. Responsible for the formulation, development, implementation and administration of effective staffing, operations, policies and strategic goals. Organizes, plans and leads Communication Center operations, sales, service and delivery efforts to ensure first point of contact resolution, sustained and profitable membership and deposit growth. Oversees the development of policies, procedures, and training to ensure efficient and effective operations....
4Front Credit Union
Traverse City, MI, USA