Sep 07, 2024
Who we Are:Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens. Summary: Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.What you Will Do:Answer incoming phone and email inquiries from customers. Process account maintenance and financial transactions.Assist potential customers with enrollment inquiries.Understand and explain complex rules and regulations of each plan to customer(s).Research and respond to financial inquiries for customers, managers, and client Success Team members.Periodically have input into process improvements and/or new projects to improve overall quality and processing...
Catalis Regulatory & Compliance, LLC
USA