Jan 22, 2026
Overview:
Experience Specialists reflect a commitment to UnityPoint Health's FOCUS values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.
Qualifications:
Certifications: , Education: , Work Experience:
Responsibilities:
Customer Service
Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.
Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.
Consults with members of the...
Carle Health
Chillicothe, IL, USA